Don’s Did You Know?
Customer Experience (CX) has become our absolute passion and we are devoted to doing all we can to improve your experience with us as well as our retail customers.
Recently, our entire management team went to
a training class, with Clayton Athens, to gain a better understanding of how to become customer obsessed. We had a great day and ultimately came away with reminding ourselves to always look through the eyes of the customer (see the red glasses) in everything we do.
We keep a pair of these glasses on our desks and our conference room to ensure every decision we make, we think about our customer!
Custom Care Spotlight
Customer Care and Sales Team Join Forces
We know that “after the sale” service is just as important to our customers as our “pre-sale” efforts. That’s why we’re making a revolutionary shift on how we take care of our customers throughout the entire purchase process.
We are so excited to announce that our Sales team and Customer Care team have united forces for the ultimate customer experience!
Each of our Sales reps is now aligned with a Customer Care rep to streamline your purchases. We aim to eliminate frustration and confusion by giving you one point of contact for each of your sales and each of your customer care needs. We appreciate their collaboration!
“I think having some accountability from both sales and customer care to one customer is a really good way to streamline communication and remove the guess work. Love the direction you’re heading!”
MATT WISMANN, HOME CENTER MANAGER
PUEBLO, COLORADO
Sales Update
WE’VE UPPED OUR STANDARDS!
Those red glasses from the CX training are working at Sulphur Springs! The sales team recently took some time to look through the lens of our customers and found that several of our options are items that are put in nearly 100% of our homes.
If this is what our customers want every single time, why not just make them standard in all of our homes? It just makes sense, and it’s the right thing to do. Going forward, the following options will now be STANDARD with no charge in all of our Sulphur Springs models:
- Dishwasher
- Vinyl Shutters
- Steel Front Door
- Lino Entry
- Can Lights in Kitchen /Dining Room
- 40 Gal. Water Heater
- 2” Mini Blinds
- Trim Around Mirrors
- Ceiling Fan in Living Room
- 42” DuraCraft Cabinets
- Main Panel in All Closets
- Low E Windows
We’re so excited to bring extra Value, Integrity, and Design to our Sulphur Springs Customers!
Service Tidbit
With the new Sales Path rolling out comes lots of changes. Please feel free to reach out to us at any time for assistance with entering bill backs, parts or factory service. Keep in mind that it is imperative that you provide detailed descriptions along with supporting pictures. This will allow us to process your request more efficiently.
Also, Vantage Support is there as well to assist
with challenges that may arise as we transition over. Communication will be the key to success! Working together in conjunction with this new tool, we will be able to provide the best possible experience for our new Clayton Family members!
Environmental Health and Safety
We recently got to celebrate a delicious steak lunch for going another six months without an OSHA recordable incident. We are proud of our commitment to keep our team members safe!!
We want to recognize our Safety Committee Team for their outstanding commitment in keeping our Team Members safe!
Maria Cruz – Trim
Todd Daniel – Frame Shop
Cliff Brown – Plumbing
Brazos Kight – Axles/Test
Cody Aldridge – P-walls/Mill
Sam Correa – Back Panel
David Gutierrez – Exterior Tops
JD Cruz – Cabinet Shop
John Reynosa – Floors
Fernando Cardona – Int. Final/Yard
Seddrick Berry – Carpet
Roy Anderson (VP)- Receiving
Michael Gilreath – Line Roll Coord.
Amanda Burkett (Sec.) – Cleaning
Jesus Torres – Top Build
Tyler Lape – Tunnel
Jonathon Luckey – Wall Set (Ext.)
Jason Dodd – Wall Build
Harlan Hill – Electrical
JD Cruz – Cabinet Shop
Rusty Roth – ISO
Benjamin Rocha – Siding
Dusty Davis – Mill
Juventino Vazquez – Lino
Codey Aldridge – P-Walls
Quality Assurance
Focus on Training
Clayton Sulphur Springs has added a new position: JOB SKILL’S COACH. Richard Adamson has accepted this new role, and his focus for 2019 will be “NEW TEAM MEMBER EXPERIENCE”.
Richard takes on this role with much experience. He has worked in most areas of the plant and has been a Team Leader over three areas of the plant. His goal is to mentor, train, and just to make new team members feel comfortable and at ease as they transition into the new work area. Congratulations, Richard!
Purchasing and Materials
Have you met the new EcoBee3 lite Pro Thermostats?
They have a 3.5” Intuitive full color display and will connect
to your Wi-Fi. Then, you can download the EcoBee APP to your mobile phone for free. Customize your comfort setting and schedule on your thermostat, online or Mobile APP. Ecobee works on conventional units or heat pumps and on Gas, Oil, and have dual fuel support. Ecobee also comes with a 5-year warranty. Look for your Ecobee on all Clayton Built models!
July 2018
Team Member of The Month
Doug Arias
Congratulations to Doug Arias, our Team Member of the Month for July! He may be quiet and keep to himself, but he’s usually working on Wednesday’s production on Monday! Thank you Doug for your years of hard work and dedication! Want to know more about Doug? Check out his answers to these icebreaker questions…
What do you like most about your job?
Getting paid
What do you like to do when you’re not working?
Spend time with family
What sport would you compete in if you were in the Olympics?
Space Invaders
If you were a wrestler, what would be your entrance theme song?
We Can Work It Out, by The Beatles
Tell us about your favorites!
Favorite movie: Life of Brian
Favorite food: Shrimp
Favorite hobby: Playing guitar and reading
The zombie apocalypse is coming! Who are 3 people you want on your team?
Jason Borne, Hannibal Lector, and Betty White
August 2018
Team Member of The Month
Cliff Brown
Congratulations to Cliff Brown, our Team Member of the Month for August! He is kind, polite, and always offers a helping hand with a warm smile. Cliff, we truly appreciate your hard work and commitment to making Clayton Sulphur Springs a great place to work!
What do you like most about your job?
My coworkers
What do you like to do when you’re not working?
Spend time with family, go to the gym, yard work, and play PS4
If you were a wrestler, what would be your entrance theme song?
I don’t like wresting
Favorite movie: Venom Favorite food: Fish
Favorite hobby: PS4 Games
The zombie apocalypse is coming! Who are 3 people you want on your team?
Hulk, Venom, and Iron Man
September 2018
Team Member of The Month
Miguel Orozco
Congratulations to Cliff Brown, our Team Member of the Month for August! He is kind, polite, and always offers a helping hand with a warm smile. Cliff, we truly appreciate your hard work and commitment to making Clayton Sulphur Springs a great place to work!
What do you like most about your job?
Working with my team members
What do you like to do when you’re not working?
Spend time with family and play video games
What sport would you compete in if you were in the Olympics?
Basketball
If you were a wrestler, what would be your entrance theme song?
You Can’t Stop Me, by Andy Mineo
Favorite movie: Deadpool Favorite food: Pizza
Favorite hobby: Video games
The zombie apocalypse is coming! Who are 3 people you want on your team?
Rick Grimes, Dwayne Johnson, Milla Jovovich