s July 2018 - Clayton Sulphur Springs Clayton Sulphur Springs

July 2018

Don’s Did You Know?

My “Did you Know” column for this newsletter is not necessarily news, but I feel it’s important to discuss. As you already knowMichael Williams, our Sales Manager, has accepted the GeneralManager position at Clayton Athens. I can’t say enough about Michael and all he brought to our team here in Sulphur Springs.

Beyond all his talents for products and relationships with you,our customers, he is just an incredible person. He truly cares forevery person on our team and is such a big part of our communityoutreach programs. I can’t thank him enough for all he did for all of us here and we wish him great success on his new endeavor. We are in the process of interviewing and trying to find our next SalesManager and will let you know just as soon as we do.

 


 

Customer Care Spotlight

Departmental Changes

JUAN ALVAREZ
Customer Care Service Manager
903-348-0507
SANDRA WHITE
Customer Success Manager
903-335-1200
BOB TAYLOR
Customer Care Parts – Factory Service Coordinator
903-335-1224
AURELIO SANCHEZ
Customer Care
Bill Back Coordinator
903-243-1755

CUSTOMER CARE DEPARTMENT VISION

To uphold the highest standards of integrity and build memorable relationships through our commitment to provide world class service.

 


 

Service Tidbit

Just a reminder, all carpet is required to be seamed properly at time of set-up, prior to the removal of the shipping blocks, in order to maintain its factory stretch. We’re seeing an increase in factory service request for re-stretching of carpet at the marriage line. This would be considered installer error and not the responsibility of the factory. Please refer to the installation manual for further information

 


 

May 2018 Team Member Of The Month

GREGORIO TAPIA JUAREZ
We are happy to announce that Gregorio Tapia Juarez is the Team Member of the Month for May! Gregorio has been an integral part of our Sulphur Springs team for nearly 15 years and currently works as a Shingler. We asked Gregorio to tell us a little more about himself by answering the following questions…

What do you like most about your job?
Prepping the houses to shingle

What do you like to do when you’re not working?
Play with my grandkids and take the family to different places

Tell us about your favorites!
Favorite music: Corridos Favorite food: Steaks Favorite hobby: Soccer

You’re having a dinner party and can invite any 3 people, dead or alive, famous or not famous…who do you invite?
My wife and sons

You just won one million dollars in the lottery! How will you spend the money?
Give part of it to my family

Congratulations Gregorio!
We appreciate everything you do to help make Clayton Sulphur Springs a great place to work!

 


 

June 2018 Team Member Of The Month

CHRIS BURDETTE
Congratulations to Chris Burdette, our Team Member of the Month for June! Chris joined the Clayton Sulphur Springs family last November, working in our Partitions Department. Want to know more about Chris? Check out his answers to these icebreaker questions…

What do you like most about your job?
My department

What do you like to do when you’re not working?
Swim with my family and take them out to eat

Tell us about your favorites!
Favorite movie: Tombstone

Favorite food:
Wife’s chicken pot pies Favorite hobby: Working on my truck or yard

If you were a wrestler, what would be your entrance theme song?
If You Ain’t From My Hood, by Three 6 Mafia

The zombie apocalypse is coming! Who are 3 people you want on your team?
I have a team, I can’t pick just 3!

Congratulations Chris!
Thanks for all of your hard work and commitment.
You are truly a shining example of how to be the ideal team player!

 


 

Environmental Health & Safety

On May 18th, Team Clayton Sulphur Springs became certified on the newest standard ISO 14001-2015. This is a very in-depth environmental certification. The environmental certification process takes 5 days to complete. The audit focuses on recycling materials and environmental documentation.

We would like to thank Rusty Roth (ISO Coordinator) for his preparation and hard work in getting us certified. Thank you!

 


 

Quality Assurance

JAN BAIN
The QA team would like to recognize Jan Bain (our front office receptionist). She is nothing short of amazing and presents an open conversation and a warm smile to EVERYONE. She excels as the Director of First Impressions and we are proud to call her family. Thank you Jan for all you do for us!