Don’s Did You Know?
Did you know that we are an ISO 14001 Certified manufacturing facility? ISO 14001 is an Environmental Management System (EMS) that is a disciplined approach to minimize our environmental foot print, improve recycling programs, and minimize our waste stream. What that really means is we are not only concerned about building homes for families, but we, as a company, our looking out for our long term effect on the land where we live. ISO is not just a get certified and be happy about it, it is a system that ensures we are constantly looking for ways to make improvements and reduction in our waste. We’ve done all this because it is the right thing to do, without pressure from our customers or other outside influences!
Customer Care Spotlight
Darla Watkins with Oakwood Las Cruces: This month’s spotlight goes to Darla Watkins with Oakwood 734. Darla has been in the industry since 1995 and it shows with her expertise and knowledge of our product. We would like to recognize her for always going above and beyond when providing us with the information we need to process parts, including labeling the return parts with serial numbers. Also, when it comes to factory service and bill backs, she is excellent with including detailed descriptions, pictures and supporting documentation such as check in sheets and determined causes which assist us with expediting the process more efficiently. It is always a pleasure working with her. Congratulations Darla, and thank you for all you do for us. We appreciate you!
Service Snippet: Hot Water Heaters
Please advise that the home building facility does not reimburse for hot water heater issues related to installer or homeowner negligence. Please follow instructions on the notice found attached to the hot water heater access panel (See photo). The notice is to help prevent burnt elements, which is 99% of the failures reported to us by homeowners. As always, feel free to contact us for any service questions you might have.
Sulphur Springs Family
We are truly a family at the Sulphur Springs Home Building Facility. The team has come to rally around Renea Walker who works in our Utility Department. Renea was diagnosed with stage 3 breast cancer one month ago. In 3-4 short weeks after her diagnosis, hundreds of dollars have been donated and T- shirts and wristbands have been selling like hotcakes in support of Renea’s fight against cancer.
Renea has a fierce fighting spirit and her Clayton family is behind her 100%.
Rising Star in Sulphur Spring
Clayton Sulphur Springs is blessed to have someone with so much manufacturing knowledge in this role as MDM Coordinator. Roberto Reyna started his career with Clayton in 2000 as a Utility Team Member.The role of Utility is very important, because they have knowledge on all processes and are able to assist the shorthanded departments. Three years later he moved into the role of service technician, which allowed him the opportunity to complete his Bachelor of Science in Construction Science at Texas A&M University Commerce. After graduation, he came back into our facility in the familiar role as a Utility. He shortly was promoted to the Team Leader over ceiling build, and was in that role for six years. Roberto received yet another promotion, when he became the Assistant Quality Assurance Manager for the next four years. He held that role until he got the career changing opportunity to move into our sales department in June of last year. Roberto is using this opportunity to train for an MDM role within our company. With his extensive manufacturing background, tremendous work ethic and his prior success at every level, there is no doubt that Roberto will be successful in the role of MDM.
With all the success Roberto has enjoyed at Clayton Homes, his greatest accomplishment is his beautiful family. Beatriz is his wife of 9 years, and they have two beautiful children. Kamila is 6, and will be graduating from Kindergarten this month. Levi will be turning 3 years old later this summer. The success of any organization always revolves around good people. With Roberto on our team, our chances for extreme success are undeniable.
Quality Assurance
Clayton Sulphur Springs Wind Zone II homes are equipped with BP-10 tie down brackets spaced 48” on center or within 24” of any opening over 48” at front and rear sidewalls for securement to foundation.
STARS Training Coming Soon!
We are excited to announce that Sulphur Springs will be offering extensive product training at our facility! The training is completed in one day, and combines feature/benefit instruction with a factory tour and finished product walks. There is space for about 20-25 sales pros for each session. STARS is designed for all levels of knowledge…from new home consultants up to the most seasoned team member at the home center. Everyone will take something back that will help them sell more homes! As the acronym states, Sulphur Springs Training Adds Retail Sales. We look forward to growing each of your teams through this new and exciting training, and will communicate specific dates in the coming weeks.
Environmental, Health & Safety
On April 27th, our Team celebrated a 6-month anniversary of
“NO OSHA RECORDABLES” with a steak lunch.
The Safety Committee served steak, baked potatoes, beans, and cobbler with all the fixings. Team Sulphur Springs is very proud of this achievement and is looking forward to reaching another 1-year mark without having an OSHA recordable.